As a self-employed artist, I rely on commissions more so than selling my work in galleries. However, some artists are not great negotiators or business-minded, and art commissions that start off optimistic can sometimes turn into a sour experience. These 8 tips will help you maintain good clients, manage their expectations, and produce work with integrity.
1 – Timing is key. Be responsive and follow up on your leads immediately.
If someone expresses the interest to buy one of your pieces, but can’t make a deposit or payment right away, take down their contact info and follow up with them by the end of the day/event. Most people who buy art don’t “need” it. It’s a luxury item that is often an impulse buy – they fall in love with the art and have to have it. But if you wait too long, the infatuation can fade or even transfer to another item. If the art is intended as a gift, timing is even more important. I learned while working in advertising that no matter how well your product is advertised, if you don’t make the sale at the right time, you’ve missed the chance. But luckily, people are more willing to wait when it comes to art.
2 – Don’t be shy to state your terms.
It’s always wise to have an artist’s agreement signed by both parties to protect you from unwarranted situations. First off, licensing terms should be made clear. Does the client want the right to reproduce the artwork for commercial use/sale? They may think that owning the artwork is the same as owning the license to reproduce it as they see fit. It’s your job to educate them if this is the case. Most artists retain their licensing rights for their work even after a sale. But an unaware client may take your commission and innocently reproduce it on T-shirts or publish it for commercial use without informing you first. That will definitely lead to a sticky situation that could be avoided. Freelance artists may also ask for a “kill fee” — a mandatory fee in case the project is cancelled midway. Kill fees can be 50 – 100% of the project cost, depending on how soon the project is cancelled.
3 – Ask for a payment up front.
It’s fair to ask for as much as 50% up front to cover the cost of your materials and time. Some people prefer 30% down and a couple of installments. I would recommend taking between 30 – 50% up front, unless the commission is for a friend or somebody who has good standing credit with you. For larger commissions, consider a monthly payment plan, where you sent your client monthly progress updates. Making a payment will help both the patron and the artist stay invested in the piece, and build a credible professional relationship.
4 – Know exactly what you’re being asked to do.
Be clear in your descriptions and check in with the client at certain intervals. Remember why the client chose you to begin with, and don’t doubt your ability. DO take creative license — this is why you were hired! DO start with concepts or sketches for them to approve before moving on to costly or large scale work. DON’T check in too often, or seem unsure of yourself or ideas, as this is an open invitation for your patron to suggest their ideas, or perhaps drag you along a creative journey that isn’t your own. They’re just trying to help, but it’s probably doing the opposite.
5 – Cherish your good clients, and learn to manage difficult ones.
Not every commission will go smoothly, but don’t let a few bad experiences ruin the potential for great ones. I’ve had my share of difficult clients, especially when I was an eager and fresh art school graduate. This is a learning curve that will take experience, but here are some cues to watch out for. The good clients will insist on paying you up front, leave a lot of the artistic license to you, and give you a broad spectrum to work with without interfering with your creative process. Hang on to the good clients, as their trust will inspire you to be more creative, resulting in more portfolio pieces, and you’ll love what you do even more. The bad ones will try to dictate how you do things, change their minds after you’ve already started, or micromanage your work — but they insist they’re just trying to help. Good client management skills and educating your client on your process — like what you DO and DON’T need from them in terms of creative input — is crucial to keeping the integrity in your work.
6 – Know your market.
What type of art do you enjoy creating the most? What type of art are you best at? If you market yourself wisely, you’ll end up with commissions you absolutely enjoy. I had trouble deciding for a long time because I enjoy creating in many styles — my work ranges from plein air landscapes and travel memoirs to quirky dark illustrations to colourful portraits. If I had to choose, I do enjoy the illustrations the most, but they take the most time and have a much slimmer market compared to the landscapes and colourful portraits.
7 – Have a method to pricing your work.
This will prevent panic when an opportunity comes up. Most artists price their work based on a per project rate ($ = estimated hours to completion x hourly rate) or based on size ($/sq footage) but that are four variables to keep in mind:
1) Time – Will you be working weekends or long hours? Or can you do this leisurely in a couple of hours? Is it due immediately, or can you take your time?
2) Size – Larger pieces require more paint, materials, handling, shipping costs, etc.
3) Skill Required – Portraits and figurative art generally require more skill than landscapes, so they are priced higher. Is the subject complex, like lace or patterning that requires a lot of detail?
4) Creative Integrity. Will this piece enhance your portfolio, or will you never show it off after it’s complete? Is the project interesting, meaningful, and fun to work on?
8 – Provide a good experience by sharing your process.
The more open and honest you stay with a client, the more positive the experience will be for both parties. Check in periodically, and send them some photos of work in progress, or an enthusiastic update. I can’t stress the enthusiasm enough: YOU are the artist. If you sound excited about your piece, so will the client. If you sound unsure or unconfident, chances are your client will also lose confidence in the project.
Markham artist Stacey MacNevin stresses the importance of not just delivering a painting, but delivering an overall experience. She advises, “Spend the time up front really listening to what a client wants for their piece. They may say: ‘I love your stuff – do whatever you want’ but what they are really asking you for is an experience.” Commissioning an artist should be an interesting, thrilling and enjoyable experience that is rich in conversation and creativity. So take the time to understand your client, listen to their vision, and give them some insight into your creative process. It’s worth the time two-fold: the client will feel more connected to the piece because they are now more connected to your process.
While art commissions can sometimes be an exercise in trial and error, in my experience, these tips make clients happy and allow you to maintain your artistic integrity and creative vision.
ABOUT THE ARTIST
Fei Lu is a self-employed artist, creative director, and founder of Winged Canvas Art Hub in Markham, Ontario. Her paintings are known to be colourful and provocative with a touch of humor, hinting at a deeper story behind each painting. Her artwork has been published in Applied Arts and American Illustration and in private collections worldwide.